AVISA Privacy Policy

1. Introduction

AVISA (“AVISA,” “we,” “our,” or “us”) is committed to protecting your privacy and handling personal information with care, transparency, and responsibility.

This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use the AVISA mobile application, website, web portals, and related services (collectively, the “Platform”).

AVISA is a social impact and fundraising platform that supports donations, verified fundraising campaigns, orphanage partnerships, and other approved social aid initiatives.

By using AVISA, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Scope of This Policy

This Privacy Policy applies to information collected from:

• donors,
• fundraiser organizers,
• orphanages,
• beneficiaries,
• schools,
• healthcare-related partners,
• ambassadors,
• volunteers,
• partner institutions,
• website visitors,
• and other users of the Platform.

This Privacy Policy applies to information collected through:

• the AVISA mobile app,
• the AVISA website,
• orphanage or partner portals,
• campaign forms,
• donation forms,
• support requests,
• communication channels,
• and any other AVISA-managed digital interfaces.

3. Information We Collect

AVISA may collect different categories of information depending on how you use the Platform.

3.1 Information You Provide Directly

This may include:

• full name
• email address
• phone number
• date of birth (where needed)
• username or profile details
• password and login credentials
• country, city, or region
• organization name
• role or position in an organization
• government-issued identification (where verification is required)
• business or institutional registration details
• bank account or mobile money details for payouts
• donation information
• billing or payment-related details (processed through third-party providers)
• fundraiser descriptions
• orphanage profile details
• campaign documents
• beneficiary support details
• messages sent to AVISA support
• uploaded photos, videos, and documents
• survey or feedback responses

3.2 Information Related to Campaigns and Beneficiaries

To support fundraising and verification, AVISA may collect:

• campaign stories and descriptions
• fundraising goals
• beneficiary names (where necessary)
• beneficiary circumstances or support needs
• education-related records
• orphanage-related records
• social aid context
• emergency case details
• supporting evidence, invoices, quotations, letters, or proof documents
• updates posted by campaign organizers or institutions

Where appropriate, AVISA may limit or redact certain sensitive details to protect dignity, privacy, and safety.

3.3 Sensitive or Higher-Risk Information

Some campaigns may involve vulnerable persons or sensitive contexts, such as:

• children,
• orphanage residents,
• medical support needs,
• emergency social aid,
• abuse-related support contexts,
• disability-related support contexts,
• or other vulnerable beneficiary circumstances.

In such cases, AVISA may collect limited supporting information necessary for:

• verification,
• fraud prevention,
• responsible campaign approval,
• donor trust,
• and beneficiary protection.

AVISA aims to minimize the collection of sensitive data and may require users to avoid sharing unnecessary private or overly intrusive information.

3.4 Information Collected Automatically

When you use the Platform, we may automatically collect:

• device type
• operating system
• browser type
• IP address
• language settings
• time zone
• app version
• referral source
• pages or screens visited
• session activity
• clicks and interactions
• approximate location data (where available)
• crash reports
• diagnostic logs
• cookies and similar technologies (for website use)

3.5 Information from Third Parties

We may receive information from:

• payment processors
• mobile money providers
• identity verification providers
• fraud prevention or compliance vendors
• analytics providers
• communication service providers
• orphanages or partner institutions
• authorized representatives
• publicly available records (where relevant for verification)
• referral or ambassador systems
• legal or regulatory authorities where applicable

4. How We Use Your Information

AVISA may use your information to:

4.1 Provide and Operate the Platform

• create and manage accounts
• process donations
• facilitate fundraising campaigns
• support orphanage and partner onboarding
• manage payouts or disbursement workflows
• provide campaign visibility and updates
• enable user support and platform functionality

4.2 Verify Trust and Safety

• verify identities and organizations
• review campaigns before approval
• prevent fraud, abuse, scams, and misrepresentation
• detect suspicious or unauthorized activity
• enforce platform rules and policies
• protect donors, beneficiaries, and vulnerable persons

4.3 Communicate with You

• send donation confirmations
• provide campaign updates
• send security alerts
• respond to support requests
• notify you of policy or feature changes
• send operational and service communications
• send promotional or educational messages (subject to applicable opt-out rights)

4.4 Improve the Platform

• understand how users interact with AVISA
• improve features, workflows, and design
• troubleshoot bugs and technical issues
• measure performance and engagement
• develop new services or categories

4.5 Comply with Legal and Regulatory Obligations

• comply with applicable laws
• respond to lawful requests from authorities
• support anti-fraud, anti-money laundering, and compliance efforts
• maintain internal records and audit trails
• protect AVISA’s legal rights and platform integrity

4.6 Promote Trust and Impact

• generate internal reports
• create impact summaries
• monitor campaign quality
• improve transparency systems
• support institutional and donor confidence

5. Legal Basis / Lawful Grounds for Processing

Where applicable, AVISA processes information based on one or more of the following:

• your consent,
• performance of a contract or service relationship,
• legitimate interests in operating and securing the Platform,
• legal or regulatory obligations,
• fraud prevention and platform integrity,
• protection of users and vulnerable beneficiaries.

Where consent is required, you may withdraw it, subject to legal or operational limitations.

6. How We Share Information

AVISA does not sell your personal information to advertisers.

We may share information only where necessary and appropriate.

6.1 With Service Providers

We may share information with trusted third-party providers that help us operate AVISA, such as:

• payment processors
• mobile money providers
• hosting and cloud providers
• analytics tools
• identity verification providers
• fraud prevention vendors
• email, SMS, or notification services
• customer support tools
• technical and infrastructure providers

These providers are expected to process information only as necessary to perform services for AVISA.

6.2 With Campaign and Donation Participants

Depending on the feature, limited information may be shared between:

• donors and campaign organizers,
• donors and orphanages,
• AVISA and beneficiary institutions,
• organizers and payout recipients.

For example:

• a donor may see the campaign name, organizer name, or institution name;
• an organizer may receive limited donor details needed for acknowledgment, transparency, or support, subject to platform settings and law.

6.3 With Authorities or Legal Requests

We may disclose information if required to:

• comply with law,
• respond to court orders,
• cooperate with regulators,
• support law enforcement,
• investigate fraud or abuse,
• protect users or vulnerable persons,
• enforce AVISA’s legal rights.

6.4 In Business Transfers

If AVISA is involved in a merger, acquisition, restructuring, investment transaction, or transfer of assets, user information may be transferred as part of that process, subject to appropriate safeguards where possible.

7. Public and Visible Information

Because AVISA supports fundraising, some information may be visible to other users or the public, depending on the feature.

This may include:

• campaign titles
• campaign stories
• fundraising goals
• updates
• organization or orphanage names
• profile images
• non-sensitive impact content
• selected public supporter activity (if enabled)

Users should avoid posting:

• unnecessary private information,
• highly sensitive medical details,
• personal identification numbers,
• confidential financial details,
• children’s sensitive data without proper basis,
• or any content that could endanger a beneficiary.

AVISA may remove or limit public visibility of sensitive content.

8. Children, Vulnerable Persons, and Sensitive Representation

AVISA takes privacy and dignity seriously when campaigns involve:

• children,
• orphanage residents,
• vulnerable families,
• medical or emergency cases,
• or sensitive social aid situations.

We may:

• restrict the type of personal details that can be published,
• require additional review or approval,
• remove identifying details,
• request evidence of authority or consent,
• reject content that is exploitative, intrusive, or unsafe.

Users must not upload personal information about a child or vulnerable person unless:

• it is necessary for the campaign or verification process,
• they have the lawful right or appropriate authority to do so,
• and it complies with AVISA policies and applicable law.

AVISA may prioritize privacy and safeguarding over campaign visibility.

9. Data Retention

AVISA retains information only for as long as reasonably necessary for:

• providing services,
• maintaining accounts,
• processing donations,
• managing payouts,
• supporting trust and fraud prevention,
• resolving disputes,
• legal and regulatory compliance,
• internal audits,
• and legitimate business needs.

Retention periods may vary depending on:

• the type of data,
• the feature used,
• whether an account is active,
• legal obligations,
• risk reviews,
• payment or financial record requirements,
• or unresolved disputes or investigations.

Even after account closure, some information may be retained where required by law or necessary for security, fraud prevention, or legal defense.

10. Data Security

AVISA uses reasonable administrative, technical, and organizational measures to protect information from:

• unauthorized access,
• misuse,
• loss,
• alteration,
• accidental disclosure,
• or unlawful destruction.

Security measures may include:

• access controls,
• authentication protections,
• encrypted transmission where supported,
• restricted internal access,
• monitoring and logging,
• document review controls,
• and vendor security controls.

However, no system is completely secure, and AVISA cannot guarantee absolute security.

Users are also responsible for:

• protecting account credentials,
• using strong passwords,
• avoiding phishing or unsafe links,
• and notifying AVISA of suspicious activity.

11. International or Cross-Border Data Handling

As AVISA grows, data may be processed, stored, or accessed by service providers or partners in different jurisdictions, subject to appropriate operational, contractual, or legal safeguards where reasonably available.

By using AVISA, you understand that information may be handled outside your immediate location when necessary to operate the Platform.

12. Your Privacy Choices and Rights

Depending on applicable law and your location, you may have rights to:

• access your personal information,
• correct inaccurate information,
• update profile details,
• request deletion of certain information,
• object to certain processing,
• withdraw consent where processing is based on consent,
• request restriction of processing in some cases,
• request a copy of certain data,
• opt out of marketing communications.

These rights are not absolute and may be limited where:

• AVISA must retain data for legal or compliance reasons,
• fraud prevention or dispute resolution requires retention,
• rights of other users would be affected,
• or deletion is not technically or legally feasible.

To exercise rights, contact AVISA using the contact information below.

13. Cookies and Similar Technologies

For the AVISA website and web portals, we may use cookies and similar technologies to:

• keep you logged in,
• remember preferences,
• improve performance,
• understand website usage,
• support analytics,
• enhance security,
• and improve user experience.

You may be able to control cookies through your browser settings, but disabling some cookies may affect site functionality.

If desired, AVISA may publish a separate Cookie Policy.

14. Third-Party Links and External Services

The Platform may contain links to third-party websites, services, payment gateways, social media pages, or partner tools.

AVISA is not responsible for the privacy practices of third parties not controlled by AVISA.

Users should review third-party privacy policies before providing information to them.

15. Marketing and Communications Preferences

AVISA may send:

• platform notifications,
• donation confirmations,
• campaign-related messages,
• service announcements,
• educational content,
• updates about new features,
• impact communications,
• and promotional messages.

You may opt out of promotional communications where applicable by:

• using unsubscribe options,
• adjusting app settings (if available),
• or contacting AVISA.

You may still receive essential service or legal notices even if you opt out of promotional messages.

16. User Responsibilities for Shared Data

If you upload or submit information about another person (including a child, beneficiary, caregiver, or institutional contact), you represent that:

• you have the right or authority to share that information,
• the information is necessary and appropriate,
• and it does not violate privacy, dignity, consent, or applicable law.

AVISA may remove or restrict improperly shared information.

17. Policy Updates

AVISA may update this Privacy Policy from time to time to reflect:

• platform improvements,
• new features,
• legal requirements,
• operational changes,
• or evolving trust and safety practices.

When we make material changes:

• we will update the “Last Updated” date;
• we may notify users through the app, website, email, SMS, or other reasonable means.

Your continued use of AVISA after changes take effect means you accept the updated Privacy Policy.